At Grofkart, we strive to provide excellent service and ensure your satisfaction with every purchase. If for any reason you need to cancel your order or request a refund, please review the following policies:
Order Cancellation:
- 1.You may cancel your order within [insert number] hours of placing it, provided that it has not yet been processed for delivery or pickup.
- 2.To cancel your order, please contact our customer service team at [email protected] with your order details. We will process your cancellation request as soon as possible.
Refund Policy:
- 1.If you are dissatisfied with any item in your order, please contact us within [insert number] days of receiving your delivery or pickup to request a refund or replacement.
- 2.Refunds will be issued for the value of the item(s) in question, excluding any delivery fees or discounts applied to your order.
- 3.To request a refund, please contact our customer service team with your order details and a brief explanation of the issue. We may request additional information or photos to facilitate the refund process.
- 4.Refunds will be processed back to the original payment method used for the purchase within [insert number] business days.
Exceptions:
- 1.Perishable items, such as fresh produce, dairy, and meat products, are not eligible for refunds unless they are defective or spoiled upon delivery or pickup.
- 2.We reserve the right to refuse refunds for items that have been opened, used, or damaged after delivery or pickup.
Changes to Orders:
- Once your order has been processed for delivery or pickup, changes or modifications may not be possible. However, we will make every effort to accommodate your request whenever feasible.
Contact Us:
If you have any questions or concerns about our cancel and refund policy, please don't hesitate to contact our customer service team at [email protected]. We are here to assist you and ensure your shopping experience with us is a positive one.